Delivery and Returns

FREE DELIVERY IN AUSTRALIA

Truepenny offers FREE express Delivery in Australia on all orders over $200.  All orders are dispatched within 24 hours of being placed and are usually delivered in 3 business days via Australia Post. For orders under $200 postage costs a flat rate of $14.00

INTERNATIONAL DELIVERY

Truepenny offers international shipping at a rate $40-$60 AU$ Truepenny ships to all countries via Australia Post

RETURN POLICY

Truepenny is dedicated in providing the best customer service we consider our business to be honest and trust worthy and we believe you the customer are too. If you are not 100% satisfied with your order or want to exchange for a different size or colour truepenny accepts returns on all shoes in its original condition for a full refund or exchange. Please note-return delivery is at your own cost

 

What to do next – Please fill out the Contact form below /please email Truepenny via  info@truepenny.com.au with in 14 days of your shoe delivery.

Include – The reason for return and/or exchange details. Truepenny will reply with authorization and give you the return address.

 

Truepenny asks that you try shoes on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.

We consider our box and hand made shoe bags to be an important part of the entire product. For this reason, returns must include the original shoebox in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box and shoe bag may result in a fee.

We can only accept product for return that is clean and unworn.

 

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